Dear Subscriber,
The root cause of the access problem experienced on Tuesday, April 29, 2025 at around 10:35 has been determined.
Our Cloud PBX system became unable to process due to a limit exceeded in a data table that processes call data and stopped the system flow. This temporarily affected all service areas related to the relevant database table.
After detecting the problem, our technical teams made the necessary infrastructure updates, increased the data limit in the system and ensured that services returned to normal. Since millions of records in the system had to be checked during this process, the solution time was extended.
A data scanning and uploading operation will be carried out tonight to correct temporary deficiencies in the records, and all retrospective data will be made accessible again.
We would like to apologize once again for this interruption to our valued customers and thank you for your understanding.
